Privacy policy
Effective Date: 16 March 2025
At Coloch Group, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with Australian privacy laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, including through our website, services, and communications.
1. Collection of Personal Information
We may collect personal information when you interact with us, including but not limited to:
Your name, email address, phone number, and residential or business address.
Information related to service inquiries, quotes, and bookings.
Payment details for processing transactions.
Any additional information you provide to us directly or through our website.
2. How We Use Your Information
We collect and use personal information for the following purposes:
To provide our electrical, solar, and data services.
To communicate with you regarding inquiries, appointments, and updates.
To process payments and issue invoices.
To improve our website, services, and customer experience.
To comply with legal obligations and regulatory requirements.
3. Disclosure of Personal Information
Coloch Group does not sell, rent, or trade your personal information. However, we may disclose your information in the following circumstances:
To third-party service providers who assist in delivering our services, such as subcontractors or payment processors.
When required by law or regulatory authorities.
If necessary, to protect our rights, property, or safety, or that of our customers.
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our security measures include encryption, secure storage, and restricted access to personal data. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage users to review the privacy policies of any third-party websites they visit.
7. Accessing & Updating Your Information
You have the right to access, correct, or request the deletion of your personal information. To do so, please contact us at [Insert Contact Email]. We will respond to your request in accordance with applicable privacy laws.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on our website, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Coloch Group
Email: admin@colochgroup.com
Phone: 0466 255 352
Website: Coloch Group
By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.